Frequently Asked Questions
Yes, we ship all over the world. For International orders (Outside the UK) please visit our Etsy Page where we will be happy to fulfil your order.
All orders are dispatched within 1-3 working days and are shipped 2nd class unless Express Shipping is selected at checkout. Delivery details will be provided in your confirmation email.
If your items arrived damaged due to delivery, we will of course put this right for you. Please get in touch. Otherwise, due to the delicacy of our prints and our exceptionally high standards of what we consider a sellable print, we cannot, under any other circumstance, offer a refund or exchange. This is because prints often arrive back to Tigercub HQ damaged due to inadequate packing. However, if you are not completely satisfied with your order please don’t hesitate to get in touch.
All of our nursery prints come in at least one of three sizes A5, A4 and A3.
Please see sizes below:
Print sizes Available:
A3 - 297 x 420mm/ 11.69 x 16.54 inches
A4 - 210 x 297mm/ 8.27 x 11.69 inches
A5 - 148 x 210mm/ 5.83 x 8.27 inches
All of our prints have been professionally printed on quality, heavyweight, silk paper with a lovely smooth finish for the best vibrance and the sharpest finish.
All Tigercub A3 prints are shipped in a strong tube for maximum protection. A4 & A5 prints will be shipped in a rigid-backed envelope.
If you've ordered A3 prints then they will arrive in a tube to protect them during shipping. As a result, your prints will have a natural urge to curl back up after you lay them flat. To get your prints frame-ready, lay some heavy books on top of your prints for a couple of days to return them to their naturally flat state.
We aim to dispatch our orders very quickly to ensure the fastest delivery for our customers, so we cannot guarantee cancellations will be accepted. If you would like to cancel an order, please get in touch with us as quickly as possible and if the orders are still waiting to be dispatched then we will let you know if we are able to process a refund. If the order has already been dispatched then unfortunately we cannot issue a refund. This includes shipping address changes, auto-fill setting issues or incomplete addresses.
Drop us a message and we'll get back to you as soon as we can.